Cancellations
We accept cancellations of orders before the product has been shipped or produced. If your order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to apply for return within 14 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. In order to complete your return, we require a receipt or proof of purchase. Please do not return the product you purchased to the manufacturer.
Customers only need to pay up to one shipping fee (including returns); consumers do not need to pay restocking fees when returning items.
Refunds (if applicable)
Once your return is received and inspected, we will send you a receipt notification via email. We will also notify you of the approval or denial of your refund. If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Delayed or Missed Refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact our customer service at info@pipergarden.com to obtain a return address.